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National eGovernance Service Delivery Assessment 2021

With the onset of online delivery of civic services like property tax payments, birth and death registrations etc., e-Governance has indeed become the buzzword in Indian public administration. In the UN E-government survey, India ranked 96th out of the 193 countries assessed.

To strengthen e-governance systems, the Department of Administrative Reforms and Public Grievances (DAPRPG) partnered with NASSCOM to undertake an assessment and benchmarking of e-Governance service delivery across the Central, State and UT governments. A total of 83 mandatory government services (being delivered online) provided by 9 Central government ministries and 36 State and UT portals, ranging from scholarship applications to building permits from the six focus sectors were assessed.
Punjab and Kerala emerged as the states with the best online portals.
Read the report how different states and central government ministries have performed: